Warby Parker
Customer Support Assistant
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Support Manager
Manager agent that coordinates work across specialist sub-agents and produces the final customer-facing response.
Transactions Identification
Identifies the customer’s relevant purchase/transaction quickly and accurately.
Fulfilment Support
Handles shipping, delivery, tracking, and fulfilment issues (lost packages, delays, address fixes).
Post Purchase Support
Resolves post-purchase issues (returns, exchanges, replacements, refunds) with clear next steps.
Stage 1
Transaction Identification
Stage 2
Fulfilment Support
Stage 3
Post Purchase Support
No breachesSeverity—Compliant—
This conversation is monitored by the Compliance Monitoring Agent.
DecisionALLOWChecks0Issues0
Last check
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Relevance Guardrail
Ensure messages are relevant to banking dispute support
PassedJailbreak Guardrail
Detect and block attempts to bypass or override system instructions
PassedSend a message to see agent activity
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